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FAQ

Below you will find answers to frequently asked questions. In case your specific question is not mentioned or you do not find the information you are looking for, please do not hesitate to contact us.

Shipping

Which destinations does EURODIS ship to?

Via EURODIS, you can send your shipment to 36 European countries.

Which products can I ship?

You can ship both parcels and pallets, and both B2B and B2C shipments within the EURODIS network. Please contact our member in the country of dispatch to request detailed information on possibilities for your individual shipments. 

Where can I find information on cost?

Cost are based on individual calculations based on your requirements and on rate sheets published by each of our members. Please contact our member in the country of dispatch to request detailed information on cost for your individual shipments. 

What are the lead times?

Lead times depend on cut off times and international line haul connections which might differ by partner. Most shipments will be delivered on the next working day after they arrived in the delivery country (except e.g. shipments to remote areas or shipments with certain products & services). Please contact our member in the country of dispatch to request detailed information on lead times for your individual shipments. 

What do I have to do if I want to ship something?

Get in contact with your local experts, therefore please either contact our member in the country of dispatch or send a message to us. We will be happy to forward your message to our respective member. 

I would like to invite you to a tender. Whom can I contact?

Please feel free to contact our member in the country of dispatch directly or send a message to us.


 

Tracking

Where can I track my shipment?

To track your shipment you can either use the EURODIS tracking tool on this website or the one made available by our member in the dispatch country.

Which reference number do I need to track my shipment?

There are several possibilities to track your shipment on this website

  • Tracking by collo barcode
  • Tracking by EURODIS shipment number (13 digits)
  • Tracking by shippers´reference, including information on destination country and ZIP code of the destination
  • Tracking by dispatch partner´s shipment number, including information on dispatch country

I am expecting a shipment but I do not have my tracking number. What should I do?

Please contact the shipper. In case the shipper also does not have a tracking number, he can request it from our member  in the dispatch country with whom he shipped your shipment. 

I have a question regarding the tracking of my shipment. How can I reach the customer service of EURODIS?

The customer service is organised locally in each country. Here you can find the contact information for your individual shipment request. 


 

Receiving

I have a question about my delivery. Whom can I contact?

The customer service is organised locally in each country. Here you can find the contact information for your individual shipment request. 

When will my shipment be delivered?

You can follow the journey of your parcel through Europe via our track & trace tool. Most shipments will be delivered on the next working day after they arrived in the delivery country (except e.g. shipments to remote areas or shipments with certain products & services). 

I missed the delivery. What should I do?

Please follow the instructions given on the notification card that you have received. In case you should not have received any notification card, please contact our member in your country. Here you can find the contact information. 

What happens in case the courier cannot deliver my shipment?

In case your shipment cannot be delivered for any reason, our member in the dispatch country will do everything to solve the respective issue with the aim to deliver your shipment successfully. In case this should not work out, your shipment will be returned to the sender. 

When you recognize an issue in the delivery of your shipment when checking its status in our track & trace tool, as e.g. an address error, please contact our member in the destination country and provide needed information to allow a successful delivery. 

According to the information given in track & trace my shipment was delivered, but I have not received it. What should I do?

Please contact the shipper, who can initiate the needed next steps by contacting our member in the dispatch country, through whom he sent your shipment. In case this should not be possible for any reason, please contact our member in the destination country

To whom should I claim for a damage or loss?

In case of damage or loss, recipients must contact the shipper. The shipper must contact the dispatch partner to clarify the case.