EURODIS, the international network for joint transport of parcels and pallets in 38 European countries, has awarded the prizes of its annual competitions.
The prize for best operational quality was awarded to Bonafide Logistic AG from Switzerland. Express One Hungary won the customer service award for the fifth time in a row. The sales competition was won by trans-o-flex from Germany. "The competitions help us to continuously improve our processes and enable our partners to learn from best practice examples," said Jens Reibold, Managing Director of EURODIS GmbH. "This is another reason why our quality is generally at a very high level." The awards are traditionally presented by EURODIS at the annual partner meeting, which this year took place in Porto, Portugal.
EURODIS uses the quality competition to measure the operational excellence of its partners. The ranking is based on the criteria of transit times, data transmission, status information and proof of delivery. This operational data is measured and analysed daily in order to steer and continuously improve processes.
EURODIS members apply for the sales competition with proven sales concepts and success stories. "The idea behind this is best practice learning," says Reibold: "In a cooperative network like EURODIS, we encourage our members to learn from each other. We invite them to adopt the best solutions for their country."
The main award criteria for best customer service are the speed and quality of the response to enquiries from members. A ticket system measures how quickly a customer enquiry is taken up and dealt with by a partner. The winner of this competition is chosen in two stages. "Every customer service team knows the ranking of the ticket system," explains Reibold. "The customer service teams vote on the winner so that other aspects of the collaboration can be taken into account in addition to this purely number-based evaluation."
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| This year's award for the best operational quality in the EURODIS network went to Bonafide Logistic AG from Switzerland. The photo at the award ceremony in Porto shows (from left): Peter Umundum, Chairman of the EURODIS Supervisory Board, Matthias Hunssdorff, Customer Service Manager, Andreas Brunn, Member of the Executive Board (both from Bonafide Logistic AG), Jens Reibold, Managing Director at EURODIS GmbH and Alberto Lozano, Deputy Chairman of the EURODIS Supervisory Board. | The award in the sales competition was won by trans-o-flex from Germany. The photo shows (from left): Peter Umundum, Chairman of the EURODIS Supervisory Board, Eugen Günther, Chief Sales Officer, Kerstin Böhm, Head of International Sales, Martin Reder, CEO (all from trans-o-flex) , Jens Reibold, Managing Director at EURODIS GmbH and Alberto Lozano, Deputy Chairman of the EURODIS Supervisory Board. | The Customer Service Award was won by Express One Hungary for the fifth time in a row. Present at the award ceremony were (from left): Peter Umundum, Chairman of the EURODIS Supervisory Board, Tamas Ondrik, Sales and Business Development Coordinator at Express One Hungary, Jens Reibold, Managing Director at EURODIS GmbH and Alberto Lozano, Deputy Chairman of the EURODIS Supervisory Board. |