For the first time since the introduction of the annual quality competitions at EURODIS, the network for the joint international transport of parcels and pallets, all three prizes went to one group of companies.
The prize for best operational quality was awarded to Express One Slovakia, while sister company Express One Hungary won in the sales and customer service categories. The German company trans-o-flex Express was another winner in the customer service competition. Both companies achieved the same number of points. "The competitions help us to continuously improve our processes and enable our partners to learn from best practice examples," said Jens Reibold, Managing Director of EURODIS GmbH, at the awards ceremony. "This is another reason why our quality level is generally at a very high level with all our partners today." The awards are traditionally presented by EURODIS at the annual partner meeting, which this year took place in the Turkish metropolis of Istanbul. The network focuses exclusively on international shipments and operates in 38 European countries.
EURODIS uses the quality competition to measure the operational excellence of its partners. The ranking is based on the criteria of transit times, data transmission, status information and proof of delivery. This operational data is measured and analysed daily in order to steer and continuously improve processes.
EURODIS members apply for the sales competition with proven sales concepts and success stories. "The idea behind this is best practice learning," says Reibold: "In a cooperative network like EURODIS, we encourage our members to learn from each other. We invite them to adopt the best solutions for their country."
The main criteria for the prize for best customer service are the speed and quality of the response to enquiries from members. A ticket system measures how quickly a customer enquiry is taken up and dealt with by a partner. The winner of this competition is chosen in two stages. "Every customer service team knows the ranking of the ticket system," explains Reibold. "The customer service teams vote on the winner so that other aspects of the collaboration can be taken into account in addition to this purely number-based evaluation." This year, Express One Hungary and trans-o-flex received exactly the same number of votes. "That's why we had two winners in one category for the first time."
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| This year's central prize for the best operational quality in the EURODIS network went to the Slovakian subsidiary of Österreichische Post AG, Express One. The photo at the award ceremony in Istanbul shows (from left): Alberto Lozano, Deputy Chairman of the EURODIS Supervisory Board, Vlado Pencev, Operations Manager, Jan Turek, Managing Director, Karel Bazala, Team Leader International Customer Service (all three from Express One SK) and Jens Reibold, Managing Director at EURODIS GmbH. | The award in the sales competition went to the Hungarian Express One. The photo shows (from left): Gergő Törőcsik, Sales Director, Tamara Tóth, Deputy Head of International Business and Integration (both from Express One Hungary), Michael Boehm, International Business Development, Brian Li, Key Account Management Asia Pacific (both from Austrian Post), Alberto Lozano, Deputy Chairman of the EURODIS Supervisory Board and Jens Reibold, Managing Director at EURODIS GmbH. | Two EURODIS partners received the Customer Service Award this year. Present at the award ceremony were (from left): Alberto Lozano, Deputy Chairman of the EURODIS Supervisory Board, Gergő Törőcsik, Sales Director, Tamara Tóth, Deputy Head of International Business and Integration (both from Express One Hungary), Jens Reibold, Managing Director at EURODIS GmbH, Martin Reder, CEO and U. Seidl, Head of International Department (both from trans-o-flex). |