EURODIS, the international network for joint transport of parcels and pallets in 38 European countries, has awarded the prizes of its annual competitions.
The prize for best operational quality was awarded to Express One Slovakia for the second time in a row, while sister company Express One Hungary got in the customer service award for the forth time in a row. The sales competition was won by Aras Kargo from Türkiye. "The competitions help us to continuously improve our processes and enable our partners to learn from best practice examples," said Jens Reibold, Managing Director of EURODIS GmbH. "This is another reason why our quality is generally at a very high level." The awards are traditionally presented by EURODIS at the annual partner meeting, which this year took place in Dubrovnik, Croatia. The network focuses exclusively on international shipments and operates in 38 European countries.
EURODIS uses the quality competition to measure the operational excellence of its partners. The ranking is based on the criteria of transit times, data transmission, status information and proof of delivery. This operational data is measured and analysed daily in order to steer and continuously improve processes.
EURODIS members apply for the sales competition with proven sales concepts and success stories. "The idea behind this is best practice learning," says Reibold: "In a cooperative network like EURODIS, we encourage our members to learn from each other. We invite them to adopt the best solutions for their country."
The main award criteria for best customer service are the speed and quality of the response to enquiries from members. A ticket system measures how quickly a customer enquiry is taken up and dealt with by a partner. The winner of this competition is chosen in two stages. "Every customer service team knows the ranking of the ticket system," explains Reibold. "The customer service teams vote on the winner so that other aspects of the collaboration can be taken into account in addition to this purely number-based evaluation."
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This year´s award ceremony took place in Dubrovnik. The photo shows (from left): Jens Reibold, Managing Director at EURODIS GmbH, Ramazan Altinay, Head of International Business, Business Development and Strategy at Aras Kargo, Karel Bazala, Team Leader International Customer Service at Express One Slovakia, Vlado Pencev, Operations Manager at Express One Slovakia, Peter Umundum, Chairman of the EURODIS Supervisory Board, Gergő Törőcsik, Commercial Director at Express One Hungary and Carsten Wallmann, Executive Vice President CEE Parcel at Austrian Post. |
