In the first half of 2018 EURODIS, the international network for parcels and pallets covering 36 European countries, has further continued its growth path with double digit increase.
“During the first six months of the year the number of shipments in the EURODIS network increased by 11 percent”, says Peter Umundum, Chairman of the Supervisory Board of EURODIS and Member of the Board at Österreichische Post AG. “With this double digit rate we developed above market growth and are confident to see this trend continuing during the second half of the year.”
“The main reason for the huge increase of our network is the clear focus on service and quality which we are intensifying through internal benchmarking and competition”, describes Christian Knoblich, managing director of EURODIS GmbH, the company organising the network. Therefore, this year for the first time EURODIS has awarded a prize for best Partner Support Service. Hungarian Express One is the first winner of this award. “Being a European network of strong local players, partner support means customer support,” says Knoblich. “And because customer support is a key means of differentiation we developed a tool to measure, how fast and detailed our members answer requests and award a prize for the best performing company at our annual conference.”
To benchmark and acknowledge the quality performance of the companies there is another competition. The award for the best quality performance went to German trans-o-flex for the second time in a row. A third prize for the best sales team has been won again by Slovakian In Time. All three prizes have been handed over at the annual meeting of the network which this time took place in Rome organized by the Italian EURODIS member SDA Express.
The awards are based upon the performance of all members of EURODIS from June 2017 until May 2018. There are strict criteria for every category. For the quality award for example the accuracy and speed in sticking exactly to the defined processes of the network from pick up to delivery is measured daily. Part of this is compliance with the different shipment scans, electronic data transfer of all scans, tracking information or proof of delivery (POD). “More than ever quality is key to success in the transport and logistics business”, says Knoblich. “Therefore, we measure the quality of each EURODIS shipment with the help of key performance indicators (KPI) to manage and improve our processes and to document our performance in detail towards our customers.” According to Knoblich another effect of the continuous performance measurement is that it enables international benchmarking, shows best practice and the partners can use this to improve their internal processes.
The best logistics service providers 2018 of EURODIS:
|Best Quality - Gold||trans-o-flex, Germany|
|Best Quality - Silver||Bonafide, Switzerland|
|Best Quality - Bronze||In Time, Czech Republic|
|Best Support - Gold||Express One, Hungary|
|Best Support - Silver||In Time, Czech Republic|
|Best Support - Bronze||trans-o-flex, Germany|
|Best Sales - Gold||In Time, Slovakia|
|Best Sales - Silver||Österreichische Post, Austria|
|Best Sales - Bronze||Interoute, Luxembourg|